Privacy Policy

Last updated: July 22, 2026

At Cement Creek Veterinary Hospital, we respect your privacy and are committed to protecting the information you share with us. This policy outlines how we collect, use, and safeguard your information when you opt in to receive SMS messages from our team.

What Information We Collect

When you sign up to receive SMS messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Details related to your pet’s care or appointment scheduling

How We Use Your Information

The information we collect through SMS is used solely to:

• Confirm and remind you about appointments
• Provide important updates regarding your pet’s care
• Respond to your questions or concerns
• Support ongoing communication about services you’ve requested

We do not use SMS information for general marketing purposes.

Consumer Data Commitment

We maintain a strict commitment not to transfer consumer data, including SMS opt-in data and phone numbers, to external organizations. Your data will not be transferred to third parties, except where strictly necessary for compliant message delivery (such as our telecommunications service provider and wireless carriers) or in the limited situations described under Sharing and Disclosure below.

Sharing and Disclosure

Personal information is not shared, sold, rented, or transferred to external organizations. This includes SMS opt-in data and phone numbers. Your data may only be disclosed in the following limited situations:

• Where strictly necessary for compliant message delivery (such as our telecommunications service provider and wireless carriers)
• To coordinate your pet’s care with essential service providers, such as laboratories or pharmacies
• To comply with legal obligations
• When you have given us clear, written consent

SMS opt-in data and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes under any circumstances.

Safeguards

We maintain administrative, technical, and physical protections designed to prevent unauthorized access, use, or disclosure of the personal information we collect. Access to your information is limited to team members who need it to provide care for your pet or to communicate with you, and we periodically review our practices to keep your information protected.

Managing Your Preferences

You may opt out of SMS communications at any time by replying “STOP” to any message or contacting our team at info@cementcreekvet.com or (970) 446-2284.

For questions or more information about this policy, please reach out to us—we’re here to help.